This issue was fixed in 3.13 which was recently released. If you update the app through the Play Store, the issue should be resolved. If you continue to have issues, please reach out to us directly at support@you.com. Thanks again for hanging in there.

Please reach out to us at support@you.com with more details, including which version of the app you are running, so we can look into this further for you. Thanks for your patience.